The Student Complaints Procedure is available to you if you are not satisfied with your experience at the University. These complaints can be resolved either formally or informally.

Many complaints can be resolved relatively easily and informally at an early stage. We would almost always recommend you to speak with the person(s) most directly concerned with your complaint. The Programme Convenor, your Personal Tutor, Academic Department Business Managers and other staff within the Department are always prepared to discuss any problems or concerns you have, before they become major complaints.

Additionally, both the SU and University understand that under some circumstances an informal route is not always possible.  If this is the case, you will need to follow the formal Students’ Complaints Procedure (which does not cover Academic Appeals Procedure, if you are uncertain please contact the SU).

Most appeals will require that you exhaust the complaints process at department level and we can help explain this process to you.

What can we do?

There are several ways the SU can support you through this process. A member of the SU can:

  1. Explain the full process to you and guide you through the stages
  2. Help put together a statement
  3. Monitor the progress of your complaint
  4. Help to collate appropriate evidence to support your case
  5. Come with you to any meetings to provide support and representation

Please follow this link for more information on the Student Complaints Procedure on the University Website: http://www.roehampton.ac.uk/uploadedFiles/Pages_Assets/PDFs_and_Word_Docs/Policies/StudentComplaintsProcedure.pdf