Click4Assistance UK Live Chat Software


Contact an Advisor


The Students’ Union is open Monday-Friday, 9am – 5pm all year round – both in and out of University terms, with the exception of public holidays and occasional training days.

RSU operates with an open door policy, which means you are always welcome to come see us about anything. Since the specialised advisors are very busy, you can book an appointment, telephone or email us to avoid disappointment.


Contact Details:

Call us on: 0208 392 3221

Email us at:

If you wish to book an appointment:

To book an appointment with an advisor, please email: 

Appointment Times:

Monday, 1.30pm – 4pm
Tuesday, Wednesday and Thursday – 2pm-4pm

Friday – 10am – 4pm


RSU Advice Service Drop-In opening times:

Tuesday – Whitelands Sett Cafe - 10:00am-12:30pm (Term Time Only)

Wednesday - The Hive - 10.00am – 12:30pm


If you are contacting the SU, please provide us with the following information:

  1. Student ID
  2. Programme Title (what you study)
  3. Year and mode of study
  4. Telephone number


All appointment's will be held at the RSU office, Froebel College (Unless otherwise stated)

Please note that when you do contact us for advice we will open a confidential case file for you and record your personal information, details of your enquiry and any advice given. Information such as your course, the reason for complaint and so on may be used for statistical purposes only and will not identify you when compiling reports. Your details will be recorded and stored securely.

Personal information will not be shared with anyone outside of the service unless we have your authority; this includes the University.

If you do not agree that the details of your case can be recorded and stored by the SU, please let us know.